A happy customer turned a disapointed customer

<p>I took an upgrade about 2 months ago and asked for insurance on the new device. I signed lots of papers and was given an insurance quote. On my statement this week I realised they did not include the insurance amount when they debited my account so I went back to the store to find out what happened. To make it short between the calls to Finrite and Telkom they can't do anything now except to apologise. The agent by the name of Ashley who is now in Cape Town forgot to include the insurance on the device. They now say he may argue that I did not say I want insurance or there was a miscommunication between us. My question was then why would I want to be given an insurance quote if I did not ask for insurance when the reason for asking for that insurance was that I had lost a phone few months earlier which I did not insure. It is up to me now to look for an insurance elsewhere at exorbitant prices at that. So I have every intentions of giving them their device back before next week, rather pay the cancellation fee than have to loose a phone worth this much and continue paying for it. I am very disappointed by this. It's another thing to we forgot but we'll fix it, but to tell me they can't do anything about except to apologise is unacceptable. </p>