A futile exercise

I app**** for the 10Mb/s ADSL uncapped package with Telkom. Which they approved. They provided me with username and password and assisted me with migration from Axxess over to Telkom. I never got 10Mb speed. Upon querying this with Telkom they informed me that they can't provide me with 10Mb/s but only a 4Mb/s line. This is after the migration is done. They then proceed to terminate my service after I agreed to remain on the 4Mb/s ADSL. This happened on Friday 2017/09/01. When I call Telkom on Saturday morning I was told I must reapply and it will take anything from 24 to 72 hours. Naturally I flipped. They bluntly told me they could not help me and I should reapply. Avoiding a possible stroke I hang up and called Axxess who had me connected in minutes. Thankfully .