A frustrating level of incompetence, insensitivity and unprofessionalism!!!!

I have had such a frustrating week dealing with Telkom mobile!!!! I am trying to make a big purchase. As I started moving things I learnt that Telkom has be listed in SOME credit bureaus for an account I had with them; paid up and closed about 4 to 5 years ago. I then called them to ask them to contact the rest of the bureaus, to update them about the status of my account, only to be told that I owe them an amount that none of the many consultants I spoke to could tell me where it comes from or provide me with the statement linked to this amount.

I have spent a good R300 on airtime trying to get to the bottom of this, but every attempt has had me meet with INCOMPETENCE. On the first day day I spoke to 4 consultants, who all told me I was owing but couldn’t provide me with the breakdown of what I am supposedly owing. The 4th person said to me the account was handed of to a debt collection company in 2018, because by then the account was long paid up and closed. Nevertheless I took the number so I could get the statement that the consultant told me I could only get from the debt collecting company. The number she gave me didn’t go through, in all the 2- day attempts I made. On the third day I called again, to state that the number wasn’t going through. Only then was I given the direct number. When I finally reached the debt collection company, they told me they can’t give me the statement because the account is NOT with them and that Telkom should be able to send me the statement, because even if the account was with them, Telkom would have had to send them the statement.

I spent another 2 days calling and asking to be sent this statement, reflecting the breakdown of this money I’m supposedly owing. On Wednesday, I was promised that a team leader by the name of Lerato Nyathi was handling my issue and that I would have the breakdown in my inbox by close of business then. Today is Friday NIGHT and I still haven’t received the breakdown!!!!

On Thursday I spoke to another 4/5 consultants and NONE of them have managed to find and send this statement. One of them did however escalate the matter to a Ntuthuko Skhumbuzo Ntuli, via email (the one who had told me about Lerato refused to copy me on her email to Lerato). Skhumbuzo has had my query in his mail for over a day and he also hasn’t contacted me.

I am beyond frustrated!!!!! No one at Telkom seems to understand the seriousness of the position they have put me in and the inconvenience they are causing.

The level of incompetence, unprofessionalism and insensitivity I have experienced from Telkom Mobile, this week alone is disgusting, to say the least! I need this thing resolved as in yesterday! Send me the breakdown of the amount you say I owe you or contact ALL bureaus and right your wrongs, so I can move on with the things I need to do, in peace!!!