A Frustrating Experience with Telkom: Poor Communication and Lack of Support

I have had an incredibly frustrating experience trying to communicate with Telkom across multiple platforms. Whether it’s through their customer support hotline, email, or social media channels, the level of service has been consistently poor.

First, the response times are shockingly slow. I’ve had to wait for hours, and sometimes even days, just to receive a basic acknowledgment of my inquiry. When I do manage to speak with someone, the conversation often feels like I’m repeating myself over and over, only to get vague or unhelpful responses that don’t address my issue at all. now and then there is someone who is helpful enough

The biggest issue, however, is that even when I finally manage to connect with a representative, they often lack the knowledge or resources to solve my problem. It feels as though I’m passed around from one department to another, each time starting from scratch, which only adds to the frustration. It’s as if their customer service teams are not properly trained or empowered to resolve issues efficiently.

Despite reaching out through every available channel, I still have not received the help I need. This lack of effective communication and support is extremely disappointing, and it’s made dealing with Telkom a tedious and stressful experience.

ive complained about having little to non internet at home for more than a month now , im supposed to have a 40mbps line i dont even reach 1mbps IF there is interent at all , ive called and asked for help I dont want to switch sim cards and do test if i cannot connect or i connect without interent is enough of a test to know its a problem, i would like to change my packages that i took since im paying for 1 that I cannot use, its probably the area but no person is able to even try and see if that is correct.

At this point, I would hesitate to recommend Telkom to anyone. If you’re looking for a service provider with responsive, competent support, I suggest you look elsewhere.