A frustrated , Disappointed customer whose awaiting refund for almost 6 months

I’m very disappointed with the service I received from telkom, especially after being their customer for two years on contract. After my contract expired I continued on a month to month, then I finally decided to terminate the contract in on the 4th February 2020.

However my contract was never cancelled, as I submitted the cancellation . Telkom continued to debit my bank account, which I kept reversing and they’ll sent my account to their legal to collect and end up charging me interest . I kept calling to follow up, even visit the store on Mooirivier Potchefstroom before the lockdown down but , I was told they’re offline. Only on the 5th June I received an sms that my contract reference number ***8 was cancelled. However the very same month end they again debited my bank account.

On the 1st July I called telkom again and fortunately the agent finally managed to lodge a refund case and she confirmed that my contract was supposed to have been cancelled in March already. But that didn’t happen and unfortunately she also didn’t have answers of why it was not cancelled. However she submitted the refund case and further informed me that it normally takes 7 days to be fulfilled. She then said she will sent me a reference number but never did.

So after 7 days I again made a call, trying to get clarity as I haven’t received refund. The other agent confirmed that the case it’s lodged however the department that has to refund me has not yet responded. As angry as I am I requested that he call them to find out what is causing the delay, however he informed me he can’t as they don’t have direct contact and only communicate with emails, I was so taken aback by how the organization operates and requested to speak to the manager. The manager was busy on another line and he promised to call me back. However until today 22 July 2020 I still haven’t been refunded and the manager has not called either. I’m really disappointed.