KM
Kid M

1 reviews | Active since Jul 2014

19 Jun 2015, 10:27

A DON'T CARE ATTITUDE

I am so happily disappointed by Telkom's non response attitude to my pursuance of the clarity around the money they say I owe of the landline i cancelled in 2013.I have wrote ,called and visited two branches-Southgate and Maponya without any positive response.I refer to *** attended by Ms. Noleen Klein (Social Media Team) with a promise that the matter will be referred to the relevant people.If she did they are still working on the response/she is still referring the matter.How slow is their cable coms can be reeeaaallly.Like I said,i left other providers with hope that Telkom is different,but this is what I get.Maybe it's a blessing in what they are doing as a sign that we don't want you as client and avoid problems that will come your way in future.To that,i take my hat off.I have thus reached to the conclusion that it is as good as my application was never done.Thank you Tekom for been so kind and don't expect me to be a good spokesperson for your company.Your service is too good to be desired.Thank you TELKOM that I can't add 3 cellphones to my existing contract with you.Thank you again.

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Replies (1)
Telkom
Telkom's reply19 Jun 2015, 13:02
Official
Hello kiddos,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note that this matter is currently being investigated and feedback will follow.

We apologize for the unsatisfactory service and inconvenience caused.


Regards,
Joshua Mnisi
Telkom Social Media Team