A deal with devil!!!

This is the only way I can describe my experience with Telkom. I signed up for broadband internet service last year with Telkom. Prior to signing I confirmed that the signal quality would be good and if not, they would cancel the contract with no cancellation charge. After a few months of struggling we started calling Telkom to assist, however as we all know this process takes forever and they will not listen to what the problem is. So eventually a few months later we get a technician around that changes settings on the router and advises that this will resolve the issue, however having a technical background I advise that it will not but alas he will not listen and leaves closing the support ticket even after I advise it has not been resolved (great ethical behavior). This forces me then to log a new one and get another technician out that was actually competent and agrees that there is nothing we can do, and the signal quality is poor, not even a booster would work. I then request Telkom to cancel the service 4th January 2019 and provide necessary commentary on the request (Request number: ********** 0). This was then closed however the service not cancelled, I then log a dispute but again no action. I have called numerous times, but no one seems to be able to assist. I have even gone into the store yesterday and spoken the store manager (Mall of Africa) with no success. They say they can only send a mail to try and escalate, apparently, they are awaiting the technical team to provide feedback, but no one can even provide me a number to speak to them – apparently, they work in the back office with no phone to quote numerous Telkom staff. Not sure what they have been doing since December after the second technician came out to verify but they have not provided feedback that probably take a few minutes – sounds like a nice job I wouldn’t mind having. I have already put fiber in to replace the useless broadband. I am now stuck paying for a service I do not use and am unable to cancel with everyone I speak to in Telkom proving to be completely ***********. I am emigrating at the end of this month and have no way forward of resolution. I would highly suggest that before you do “a deal with the devil” you consider other providers that are more competent. To put the cherry on top Telkom are now questioning why I have been using their service for so long and only cancelling now and cannot understand that it has been them that ahs been dragging this on for the last 7 months. Great Service Telkom keep up the good work making South Africa proud!!!