A customer that has been betrayed

Telkom is a ****, I went to apply for R450 Sim, the person assisting me app**** 2 Sim cards and a rooter for me, making me to pay R1160 per month which is something we have not agreed on, when I went to enquire, I was told that a person app**** for a rooter that I'm paying per month as well as 2 simcards,I ask them to please resolve it for me because I didn't opt for it, it was somewhere in August 2025 when I requested for assistance, I kept on going there but no one assisted, they kept on saying the area manager is busy, the area manager went on a sport, today 20 August 2025 they have deducted R3916, what is it for? Why I they taking a lot of money that was not agreed upon, they didn't resolve my case at the same time they deduct a lot of money that you are not sure where it is coming from, according to me they don't take their customer serious, how can an issue wait for this long to be resolved, cresta mall should learn to take its customers serious, imagine being ****** of such amount, what will we survive on and they are not taking accou tability,I have been here since 11:00 trying to get assisted and them refunding back my money but still the manager is not taking the matter serious, I trusted telkom but now I'm regretting, my advise be careful when dealing with telkom