1 reviews | Active since May 2017
A CUSTOMER AS GOOD AS A GRAIN OF SAND ON THE BEACH
<p>Good day</p> <p> </p> <p>No introductions - straight to the point. My simcard was locked and services suspended by Telkom mobile prepaid services; I was contacted by Telkom mobile with the request that I should update my RICA details, I did this over a month ago, last week tuesday the 2nd of may 2017; I went in store on wednesday where I submitted my rica documents againg, today is the 9th May 2017 and my services haven't been resumed. I have been contacting the call center everyday since tuesday and have visited the store 3 times since my number was suspeneded. everytime I call or visit the store my case is escalated but it seems even the escalation is useless. DEAR TELKOM MOBILE, IS ONE CUSTOMER TOO LITTLE FOR YOUR ATTENTION???? IS MY BUSINESS TO MEAGRE FOR YOU?</p>
Good day Santa,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***2.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Santa,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***2.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
