A Culture of getting as promised

In August I received an sms that my contract is eligible for an upgrade. I went in a day later and changed to a new handset..<br> On 3 September I received an invoice wher I was charged R280.00 penalty for uprgading early as well as being charged for a more expensive device than I was given. I called telkom's call centre, being managed by Aegis Global, 37 times, of which five calls lasted for more than an hour.<br> As of today I am waiting For a week for Pat Spaitlieri to call me back.<br> I am waiting three weeks for Siposithle Sithole to call me back.<br> I am waiting two weeks for Makhosonke Masindi to call me back.<br> <br> <br> It took a month to 'resolve' my wrong device issue. The correct device was loaded but my ew invoice show me being debited for September AGAIN as well as a R12100.00 migration penalty.