a Compliment? to Telkom?

This is not normally a business that anyone complements but I do believe Credit where it is due.

So I had a problem. I have an account with Telkom. My account is split into 2, one is for my Cellphone and the other is an Internet account for my wife. My Wife also has full access to my account (As should be). We cancelled the internet account but it never happened, we still got billed even though the account was up to date.

I am due for a Cellphone upgrade (Yippee) but I can't because the system shows that my Internet account is in areas. Nooooo.

Thursday (26 06 2025) my wife goes to Telkom (Mall of Africa) and speaks to a manager. Puts down all our emails and payment slips to get the situation cleared up. Yesterday (30 06 2025) morning an SMS comes thru on my phone. The account have been cleared and credited. The situation is resolved. Without fighting.

So, thank you to the manager that helped with my case (helped my wife).

Now, I spoke to my sales agent (Nokuthula) and confirmed with her that the case was resolved. Asked the agent if she could help me with an upgrade. So later the afternoon I get a phone call. Guess who it is? Yeah you guessed it, Nokuthula calling me to confirm that my contract is sorted out and my phones are ready.

As I said in the start, not a lot of compliments go to Telkom so let me take a moment today to stop and say: "Thank You Telkom".

You guys really went the extra mile in the last few days and I just wanted the rest of South Africa to know that Telkom is up to the job. I (as a South African customer) appreciate the service I received.

Thank You