A Complete *******......Fooled into taking a contract

Took out a contract from you guys and i was sent a bill for a pro rata of R179 for 3 days of having the phone in September, I then called in and spoke to a supervisor Mariamo and told her that i was not told that i was going to pay a pro rata so i asked for the recording or proof that i was aware of which they could not give, I then said that i will not pay the pro rata and that if they want they can cancel.....Very rudely she responded okay i will hand you over to the agent who will arrange the collection. I then put the phone back in the box and waited, I then have been given the run around from Telkom saying that there are different companies that handle their sales(Spoke to Magaboke) of which he couldn't help, I am now paying for a phone that was suppose to be collected.......WHAT IS GOING ON