A complaint of a home telephone since 2016!!

Last year around June my home telephone started giving me problems such as dial tone and connecting calls so as loyal customer I call Telkom customer services to ask for assistance. Since I am staying in the Eastern Cape in a small town called Butterworth our closet town where Telkom branches were based was in East London at Vincent mall. So they closed the branch and quite honestly I don't know where else are they based now. I moved to another city and my family is using that telephone for business purposes. So I call Telkom assist in repairing or checking where the fault could be, and they promised me heaven and earth that they would attend to it immediately. They give me references to follow up with and this one time I used one of the references and a lady rep**** no the matter was adhered to according to the their system BUT no one from Telkom ever set foot at home. I so tired of this, its so strenuous, a repetition of one thing every year. If we could we would have deactivated the telephone and chose another supplier but sadly we need this phone. Hopefully some movement will happen after this review. Kanisincede bethuna abantu benze emisebenzi yabo tyhini!!!