A communications company that can't communicate

Telkom has service delivery on par with Eskom. They have cheaper prices which is literally the only reason anybody deals with them - and even that is not worth the pain.

Telkom loves making use of telesales - which usually does not work on me. Then I got offered a good deal at a good price and I accepted - until my bill came and it was more expensive than I agreed to.

Now I am on a contract I did not agree to and for over a week now I cannot get help via e-mail, phone or facebook. E-mails get no response, phones aren't answered, facebook has no one attending. There seems to be literally no one working at Telkom. I managed to speak to an agent on chat, who ironically told me he couldn't help and I should try phoning. Which brings me right back to square 1.

Now perhaps it's crass, but I think there is a word for taking my money without my consent.

Telkom is a disgrace.