A combined 4 hours on the line with Telkom and EVERYONE refuses to assist!!!

I have been receiving the most disgusting service from Telkom ever! I made an order on your website on the 5th of this month, I was called the same day and gave all my details and the terms of the contract were read to me. I then heard nothing from Telkom until the debit order went off last week; again I heard nothing from Telkom. I decided to call and find out what is happening only to be told that my order was cancelled by mistake and it wasn’t captured properly by Tiffany, that is when the hell started! No one is able to assist me when I call, I challenge you to check all calls on your systems from ********** 380 and you will be shocked at your own incompetence!!!! I call 10213 and am told to call 081180 I call them and they tell me to call 10213. I Call 10213 again and I’m told I’m at the wrong department! I have tried every option on your IVR system and they all seem to go through to your Residential department who can’t assist. A team leader by the name of Samke Mbele told me she “can't be of service.” An agent by the name of Sanele had a fat conversation with her colleagues about how tired she is while I was on the line with her. She eventually hangs up on me after I requested to speak to her supervisor. As I type this I am speaking to Roxanne at the online department. Who though very patient and professional also can’t assist. Caroline Frederick has advised that she has sent a mail through to Andile Dlamini who is a manager in processing. My frustration is that I do not believe anything will be done as per my experience this entire week numerous people have told me that they are escalating it to processing which I’m starting to doubt exists at this point. The magic phrase I have heard throughout this process is “I will escalate the matter...” Why can I not speak to someone who can say; “Mr Client, I sincerely apologise for your frustration and for the mistake on our part, I have rectified the issue and your order is in the delivery phase and will be handed over to courierIT.” I know there is stock of the laptop because I have been told so by many different agents.

Piet Mulea