A Client is always WRONG!

<p> Well where do i start! I had a unsteady internt connection for almost 4 weeks now, Callcentre personel tells me that there is a fault on the line and each time they send a Technician to attend and each time they dont resolve the problem and then each time after that i must log a fault again only to be put back in the que. The last callcentre agent was the best she tunes me that if this is not a telkom fault she is going to charge me a fee of R250 or sumting after she said that there is a problem on the line!? Seems to me that they are not sure where to fix this prblem! What am i to do Cancel my service seems to be the only option! Oh did i mention the SMS they send you after a tecnhician has been attending to the never resolved problem! Sounds sumntin lik "fault on line bla bla bla is resorted if not reply to this sms YES if the problem is resorted or NO if the problem presists! and the each time yu must log a fault again WELLDONE! ps. nothing happens if you reply if you were wondering!!!!!</p>