A call to action from Telkom.

I am writing this on behalf of my elderly mother, more as a call to action than as a complaint. Her telephone line was reported as faulty on the 20 January 2016. As it turns out her line in it's repair was crossed with another resident in the block of flats in which she resides. This seemed to have been remedied on the 28 January 2016. Only to discover her ADSL line had been crossed with a different resident in the complex. On the 2nd February her line went dead and is still not connected. Please can someone from Telkom attend to this matter as a matter of urgency.