A Bitter Experience

To whom it may concern

I visited the gateway store on 17/04/2018 awaiting to place an order for the Samsung S9+ , arriving at the counter I was mis-informed that this device was in stock and only in Lilac- as I urgently needed a phone I agreed on this colour and device, when the lady checked the system there was no device in stock and stock was expected to come through on Friday and I would receive a call - based on this I signed up my contract without taking a Device . No call received on Friday and I phoned the contact centre, the first agent advised that stock will come through on Saturday and 2 other branches where expecting stock as well , the call cut and I phoned back to speak to a Team Leader – the team leader advised that 2 purple devices where expected to come through on Saturday and the manager on duty- Vernon would contact me by 10. I arrived at the store around 11 only to find Vernon was in a conference, I waited for the next manager in charge – Perth whom was dealing with an irate client at the time. Whilst standing in the que -a gentlemen walked out the branch, and I asked the service champion on duty if that was not Vernon, he confirmed it was and I asked him why was he not stopped when he knew I was waiting for the manager- his response was that he was still busy After arriving at the counter by 11.30 I was highly frustrated at the chain of events that occurred. VERECIA MKHIZE the only sensible person that I’ve dealt with at Telkom not only calmed down an upset client but made the necessary arrangements with the Ballito store ,so that I could fetch the device. I had to accept going another branch and taking a black device due to this mess up. I left the Gateway store after 1pm and went through to Ballito- Mesuli assisted with activation of the device However my R500 Samsung voucher was not issued to me based on the contract I signed on the 17th. What frustrates me is the process Telkom has in place- I need answers on the following:

How do devices appear on the system but not physically in store?- are agents hiding devices or are your systems delayed passing on INCORRECT information to clients How do managers and staff not commit to their word when they are instructed or confirming with a client that they will call ?- is this not common courtesy How do managers walk past upset clients in the stores and not bother to assist or intervene with the issue? How am I going to be compensated for my calls, my whole Saturday wasted in your store, my petrol and to top it off a Voucher that I was entitled to based on the contract I signed? A company as big as Telkom should value their clients and the service it offers- This brand has grow due to the people that support it – As a client have I been treated fairly based on TCF? If anything Veronica Mkhize deserves a job well done and the credit for my sale- She was an Employee, a Manager and a Miracle worker this Saturday- Thank You