GN
Gerda N
1 reviews | Active since Oct 2015
27 Oct 2015, 17:22
A bill for no delivery/service
Please Telkom, now I am BEGGING for help. Now I get a bill, for my ADSL line. WHAT ADSL LINE?????? My landline. WHAT LANDLINE????? My adsl was cancelled on 10 Oct. My landline has been dead since 4 Oct and I have logged numerous faults with no resolution. PLEASE PLEASE PLEASE help. I've phoned 10210 - they say I must go to my branch. THERE IS NO BRANCH WHERE I LIVE and when I ask for help regarding this - they cut me off. WHAT THE HELL TELKOM? Can it be so difficult to sort this out? I am now being ignored. I've been logging faults since 4 Oct. Really? I've called the call centre, logged faults, asked for help. I don't know what to do from here.
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Telkom's replyOfficial
27 Oct 2015, 18:27Hello Saanmia,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM158823 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM158823 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply27 Oct 2015, 18:27
Official
Hello Saanmia,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM158823 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM158823 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media