A BIG JOKE FOR A COMPANY

Telkom is a shambolic and *********** company. They want you as a customer but cannot provide any customer service at all. All they do is take your money. I just took out a contract in October and signed for my debit order to be taken on the 05th of every month and they attempted to take money out of my account on the 26/11/2021 when I had no money in my account. This resulted in an unpaid debit fee of R202.00 for Telkom and an unpaid debit fee of R115.00 for my bank. The branch manager Etienne from Telkom N1 City mall in Cape Town then contacted me and he has arranged for my money to be paid back into my bank account. I then requested to change my debit order date to the 30th of each month and he sent me confirmation via email to say this has been done. Low and behold, on the 10th and 15th December 2021 they attempt to debit my account for R521.70. My monthly installment is supposed to R318.00. The have been successful in taking the R521.70 from my account today 23/12/2021. When I try calling the branch I cannot get through, then I call Telkom express for assistance which is also in N1 city mall in Cape Town and then I get told that the store I am trying to reach is a walk in store and I cannot call there. I went further and asked that they get in contact with the store I need to reach and guess what. I get told that they are a franchise and have a policy where they are not allowed to make contact with other franchises. When I request to cancel my contract due their incompetence, I get told that I must pay a cancellation fee of R800 and a device fee. My device is worth R2000 and when I say I will return the router, I get told that the second you leave the store it is classed as 2nd hand and cannot return it. HAHAHA HAHAHA. TELKOM ARE A BUNCH OF LYING, *********** *******. I will NEVER!!! recommend anyone to EVER become a Telkom customer. FYI TELKOM... I am taking this matter further.