A bad start ended well thanks to a Telkom consultant

<p>After a horrible 10 months of fighting a simple query from the moment we received our device, thankfully has a good ending as I found a caring, loyal consultant to help me all the way to the end.</p> <p>If it wasn't for Ms Mosima Bopape, and her patience, understanding and going the extra mile, I don't know what I would have done by now as no one else at Telkom wanted to listen or help.</p> <p>I would like to highly recommend that Mosima Bopape be promoted, increased salary and be put in a position of a Leader or higher to teach other consultants on how to make Telkom Mobile look good again.</p> <p>Thank you Mosima for restoring my faith in Telkom Mobile, for staying calm when I lost my temper and for not giving up on me when everyone else did.<br /><br /></p> <p>I would also like to add a suggestion that perhaps it would be a good idea for your online sales staff for Telkom Mobile first spend at least 6 months in the queries/complaints division so that they can see how their mistakes are causing such a backlog for your query consultants, and perhaps this will cause them to be a little more careful when loading new client applicants on the mammoth system that you have.</p> <p> </p> <p>Kind Regards</p> <p>Jenni Raath</p> <p> </p>