A bad nightmare that won't end - Telkom

We have been trying for almost 2 weeks now to get our landline fixed. I noticed initially that our ADSL was not working and that we could not connect to the internet. I first called M Web and they said that Telkom would have to come out to have a look.

Long story short they have come and cannot access the box because of trees that are blocking it in the property where the box is located. The technicians have to go from another property to try and get to the box but the owner of that property refuses the contractors to enter so we have not had any assistance since.

Firstly, it's ridiculous to have to drive around from pillar to post asking people permission on behalf of Telkom to allow them to enter to fix their own Telkom box, this is unacceptable as paying customers that it's now our responsibility to get something sorted.

Secondly if you are going to use sub-contractors because your Telkom technicians cannot fix the problem please make sure they have some form of documentation proving they work for you, I can understand it today's times that you do not want anyone on your property and to have contractors go out in unmarked vehicles without even a hint that they work for Telkom is completely unacceptable.

Thirdly there should be someone that we can report this to in a supervisory capacity since calling the technicians has bought no job, they do not answer their phones and do not respond to sms messages sent or voice mails left. When asked for a supervisor’s number I was told they could not give me the number and that I need to speak to liaise with the technicians.

Absolutely appalling service, we are at the point of cancelling our contract with Telkom because what is the use of having a landline that you cannot use, and then still having to pay for none existent service?! Not to mention that fact that I’m paying for an internet plan through MWEB which I’ve not been able to use in over 2 weeks!!

Telkom's service has been beyond ********** and more needs to be done to help paying customers that have been loyal for more than 30 years get problems sorted in a timely and efficient manner.