A add-on to my previous Telkom Review

My ADSL line has been reactivated on Sunday 16 April after wrongfully being cancelled by Telkom. Telkom has phoned me twice this week to inquire about me requesting an ADSL upgrade/installation. This is worries me! Both times I had to explain to them that I didn't request an upgrade/installation of my ADSL but I did however request a cancellation of my internet.Both times they sounded "lost". I have a feeling that I'm gonna get charged for the reactivation of my ADSL even though the fault was on Telkom's side. I have also Phoned Telkom to find out what/when my last payment for the cancelled internet will be. Every time I get a different answer ,so can someone from Telkom please give me a call to explain to me what's going on. Preferable someone who knows whats going on with the Telkom billing system, pro rata and so on. While I'm busy listing all these issues I have, lets add another. I'm cancelling my internet with Telkom and moving it to a different service provider because my Telkom internet has been extremely slow the past few months. At least Telkom is consistent because since my ADSL was reactivated it has been as slow as ever, maybe even slower. Took me about 20 min just to get to my review on Hello Peter, jip that slow......Now I'm gonna add my previous review and Telkom's response. Wrong cancelation This is just ridiculous. I requested telkom to cancel my Internet but I want to keep my line and adsl so I can migrate and get my Internet from a different provider. So telkom decided to cancel my adsl and not my Internet. How the hell am I suppose to use the Internet with no access to it? Now they tell me it's gonna take 72 working hours to reactivate my adsl. Today is Thursday so that means it will only be active next week some time if I'm lucky . What am I suppose to do with my Internet till then and what about my bill? Quess I just have to pay and shut up like always. And I was told by telkom that I'll have to request the cancelation of the Internet again, why??? You canceled the wrong thing now I have to request it all over so you can most probably make the same mistake again..... Is there anyway to make a formal complaint against telkom or the idiot that did this or am I better off just screaming at the wall because you just don't give a s##t? Official business reply: Hello Wynand6006, Thank you for making contact with us This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon. We do apologize for any inconvenience we have cause to you. Your reference number is: SM223702 Regards Luleka Telkom Social Media Team