9GB MOBILE DATA GONE IN 15 MINUTE - WITHOUT CAUSE

Subject: Urgent Complaint Regarding Unexplained Data Loss

Dear Sir/Madam,

I am writing to express my dissatisfaction and concern regarding the recent loss of 9GB of data from my Telkom Mobile account (cell number ***) on [02.07.2024 - between 11h18 and 11h42], which occurred within a span of 15 minutes. During this period, I was not online, streaming, or downloading anything that could justify such a significant data usage.

I contacted Telkom Mobile's customer service and spoke to an agent named Olerato Langa. Olerato promised that the supervisor, Lenette Khumalo, would call me, but mentioned that she would likely provide the same response, which I find both surprising and frustrating. This raises questions about the role and accountability of the supervisor.

This response is highly disappointing and unacceptable, as it suggests a lack of accountability and support for customers experiencing problems. Such interactions leave me feeling angry and unvalued as a customer.

Given the impossibility of using 9GB of data in such a short time without any substantial activity, I request the following actions to be taken immediately:

A thorough investigation into the unexplained data usage. A detailed explanation of how the data was consumed. Replenishment of the 9GB data to my account as soon as possible. I believe that as a customer, I deserve to be treated fairly and receive the service I am paying for without unwarranted data loss. I expect a prompt resolution to this matter. If the issue is not resolved satisfactorily, I will have no choice but to escalate this complaint to higher authorities, including consumer protection agencies.

I look forward to your prompt response and resolution of this issue.