994CRK300115 NO ACTION TAKEN

Not sure why I must pay for a service I do not have. No ADSL since mid-January. We've checked the modem so that's not the problem. The landline works but we have no internet access. <br> <br> Can't speak to anyone on the Customer Care Line, with waiting up until 1hr...called 3 times.<br> <br> I am shocked as we've been Telkom customers for many years now and have never experienced this unbelievable \wall of silence"response.<br> <br> Time for change!!"""