96 hours and counting

06 November 2020 I logged a call (ref ***1) as my telephone and ADSL had been affected from the previous evening's hail storm. I have used the 'talk to an agent' facility on their website but keep getting told it still needs to be assigned to a technician and when the questions get too tough for them to answer they simply disconnect the live chat. I was told it takes 48hours to be assigned, but it's close to 96 hours (excluding weekend). PATHETIC