93 year old man still waits for line transfer - 6 weeks later!

We submitted an application form on 12 October 2017 for a landline to be moved. The line is to be moved from one room to another, about 50 meters down the corridor on the same floor in the same building. 15 days later an sms was received with ref number ********** 84, stating that "a technician has been dispatched to install your telephone line". Hehe! On 14 November, after a telephone enquiry, an sms was received confirming the address and with a new reference number ( ********** 94). Hehe! The sms received on 21 November (last ref number used) informs us that a technician has been dispatched blah di blah. Hehe! The same day Ben from Telkom phoned informing us that he is now investigating the matter. Hehe! Are all of the Telkom people now laughing at the two old persons waiting for a phone? They live in a large retirement home in mid-town. Very easy to find. How many more messages will we receive before something is done? In the mean time they are paying for a non-available service from their meagre pensions. Hehe, I hear the laughing from Parliament