92 year old left without landline at home 6 weeks

Dear Telkom faults/line relocation team.<br> This is a potentially serious situation to which we are not getting the right response from Telkom. <br> We have requested relocation of the line - Telkom you tell us it is done. The phone is in yes, but we have no line. You are still billing us - but we have no service. Two of us have reported this to Telkom from different cities at different times. Now we are escalating to the Consumer Council and ICASA too - what else can we do -you are not responding now for weeks?<br> Please understand the potential seriousness of an elderly person who may need to phone for help and cannot do so because Telkom have been unable to provide a service which you are still billing us for. <br> <br> Telkom - you need to get on this fast please.