KR
Keith R

1 reviews | Active since Feb 2010

05 Sept 2017, 10:37

9 Phone Calls later Telkom still hasn't gotten it right

I requested a cancellation of my Telkom ASDL Data in July. The geniuses at Telkom went ahead last week and cancelled all my services a month later!

After many phone calls Telkom reconnected the Voice. The ADSL Line was still down. I was then told by Telkom that the ASDL line was suspended.

I then took to Telkom Twitter hoping they could help - their response was; "Hi ,line is not suspended Keith .^Frank"

I then logged a fault - 149CNZ310817. The fault was reported as resolved the following day, but my line is still down.

After many more phone calls to Telkom I was put through to sales who said that the line is not suspended and I must log ANOTHER fault.

Customer service Telkom! I want one person to speak to who can resolve this issue!

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