9 months to cancel contract and still waiting. OMG

Telkom customer service got the prize for WORST customer service EVER!<br> <br> I did a complaint on hello peter a few months back and still no solutuion from telkom. So again, my complaint for smart people and for Telkom staff:<br> <br> For smart people:<br> <br> In May 2015 I wanted to cancel my internet bundle that was R199 / month. The reason is that I was moving to UK so would never use the bundle again. Note that my 24 month contract had expired in February so I was on a monthly payment with no long term commitments. So in May 2015 I went to Canal Walk (cape Town) Telkom store and proceeded with the cancellation of my bundle (account number ***). The staff was very helpful and ensured me that is was cancelled. <br> Now we are in January 2016 and I am still being billed. I sent via email the cancellation for 3 times and still being robed R199 / month.<br> <br> For Telkom Staff:<br> <br> Me living in the moon.<br> Me no want internet. <br> Me no money for food and no electricity<br> Me account is *** <br> Me sent cancellation form 3 times by email<br> You please cancel my internet<br> You switch on computer<br> You put my account number in the SYSTEM<br> You press cancel button <br> You press OK / SAVE<br> You can go eat and sleep now<br> Me thank you