9 months still battling for cancelation (pathetic)

<p>I was called by a sales rep from Telkom on the 31st of August 2016 for a special on a wireless modem and 25gig data for R299/ month. I agreed to take the offer but I asked the lady to make sure I have coverage for the device. I gave her my home addres which is in Elliot in the Eastern Cape and she said I have coverage. I agreed to everything and received my device on the Friday 9th of September 2016. On the Saturday I setup the device but it did not work. I phoned customer care line for Telkom but the lady could not help setup the device. I phoned again on the Monday 12th of September 2016 and I asked the lady to check for me that I have coverage for the device she checked the adres on their system it was for Durbanville in the Western Cape. I told her that was not the adress I gave to the sales rep and that she must check my adress which I gave her then.... I had no coverage for the device. I asked her to cancel it and I will send the device back. She asked me to phone the next day as it was already after 5. I phoned on the 13 th of September 2016 and spoke to a lady called Anele Shange and explain to her what happenend and she told me she will send my query and details to the appropriate department so that it must be cancelled and she will organise courriers to com and pick up the device. She even emailed what what we spoke about to confirm that she has done it. On the 20th of September 2016 I still had the device and I send Anele a email and on the 21st of Septmber 2016 the couriers came and picked up the device.</p> <p>On the 31st of October 2016 a debit order went of on my account for R 598 from telkom. On the 9 of November 2016 I phoned customer service and spoke to a guy named Darrel. I explained to him what happened and he told me I must fill in a cancelation form. The same day I filled in the form and send it to telkom mobile cancelations. I did not hear from them and I reversed the payment on my account. On the 10th of December 2016 A debit order of R839 went of from my account and I phoned again. I spoke to a lady and she told me they have received my cancelation form and documents, but it was the wrong form. She send me another form and I filled it in and send it to cancelation/ retention center and I reversed the payment on my account. On the 14th of December 2016 I received an email that my account has already been canceled. 13th January 2017 R1985 was debit from my account ... Phoned and sent my forms and documents again. Febraury and March no deductions I only received sms everyday that my account was overdue with R1985. So i phoned agian on 16th of March 2017 and they opened a case for me. April 2017 R1985 went of fom my account again, I reversed the payment on my account again and phoned again and I was told they are still busy with my case. On the 26 May 2017 R1500 was deducted and R 485 this morning of the 31st of May 2017 from my account.<br />I do not see how I can actually give them any rating and now I must phone the bank again and telkom as well.</p>