9 months of no service

I have an ADSL line and land line with Telkom. 9 months ago my ADSL started giving trouble. After a tedious back and forth,I finally had no option but to cancel my ADSL. Now for the past month my landline isn't working. I went to the Telkom office at the glen shopping centre and was told they can't bro anything. I've been using all methods of community and all I hear is that an agent will call me. No agent has ever called me! I'm frustrated. We have a family member in hospital and we need access to our landline! I'm done with Telkom