9 Months of Incorrect billing

We have been querying our account since November 2014. <br> In Sept we requested an upgrade on our package to a softcap at that point, we were given a 10 meg priority line. We did not request the line and have been desperately been trying to sort it out ever since. Numerous queries, emails and disputes were logged, however, according to Telkom, none of these were recorded and the first time they became aware of a problem was in May 2015. On the 15th of June, I once again logged a dispute and was told that it would take 7-10 working days, Today when I followed up, I was told that the query had actually been sent through to the wrong department, declined and re-opened. In the meantime, I am still being billed. <br> <br> We have spent hours upon hours on hold trying to sort this problem out and I have lodged a complaint ICASA out of pure frustration.