9 Months and still the same complaint no contact from Telkom to date.

<p>Please see below</p> <p> </p> <p>Reference *** Nothing has been done to date complaint logged in May:</p> <p>I called Telkom contact centre on 30 March to have both my lines moved one prepaid and an ADSL line I specifically asked the lady to move both to my new address for the 1 May as I will be moving and she gave me an order number ********** 27A and I thought because of the holiday there might be an appointment scheduled for the 3 May I have been battling to get through to Telkom and finally this morning I spoke to a gentleman and he informed me that there was an order placed for the prepaid line only and a fee of R230 is required witch was not explained to me !! and now the ADSL it is still active at the old address all because of the lady's incompetency I asked him to arrange for a transfer for the ADSL and he provided me with a order number ********** 18A I am not happy with your service the Tenants at the old address might use the service and then I need to pay for it .. AND I WONT I am extremely disappointed and upset as my children uses the internet for school projects and I do my research.</p> <p>Your reference number : AI ********** <br /> nothing done to date no contact made complaint logged in August:</p> <p>I moved 3 months ago and requested my lines to be moved both prepaid and ADSL there had been several Telkom tech guys at my home to work on my line that keeps on disconnecting because they kept on messing up the connection and every time I went to a Telkom office or called in I was advised that it is still in progress my lines are disconnected at the old address it needs to be installed at my new address every time a Telkom guy came by i ask if it is my prepaid they say it is a different job number the ADSL was successfully installed however the prepaid was not so lucky we made payment at a pick n pay the Telkom consultant says that there is no such the line is ceased and there is nothing they can do they don't provide prepaid anymore, I don't have the receipt as it was months ago that we paid for the transfer, as a loyal and trusted client i feel that I am not treated fairly you take my money and yet i am begging for service I have had my line for more than 6 years and several contracts today i spoke to a consultant at your Telkom office and he was rolling his eyes more then helped me i want my prepaid back Give me what I paid for</p> <p>This is so frustrating the lack of service is Appalling</p> <p>And then this arrived without any call to resolve nothing !!</p> <p> </p> <p>Official private business reply:</p> <p>Good day.</p> <p>Sorry for the inconvenience caused. We'll urgently look into this matter and advise.</p> <p>Thank you.</p> <p><br /> Telkom Social Media Team.</p> <p> </p> <p> </p> <p> </p>