9 months and counting...... :(

(they get one star only because we can give them "no-star")

In June of 2018, we contacted Telkom and notified the that we would be moving at the end of that month. We were told our new lines, both phone and fiber, would be re-installed at our new premises on the 3rd of July and the lines at our now previous address would be cancelled. The third of July came and went with no technicians coming around to our home. When we contacted Telkom to find out what was going on, we were informed that our new address could not be found on their system that generates the orders, and the order, along with the cancellation of the lines at our previous address was canceled. And so started the long and tedious and irritating and unbelievable journey of the absolute stupidity, inability, and non concern of Telkom, their systems, and their staff. After many calls to 10210, hours of waiting on hold for someone to actually pick up the phone, and explaining in detail, every time, the situation of the old address and the new address, we had our lines installed in December of 2018. But oh the ignorance did not end there! Now, after months of putting up with uneducated ways of the Telkom staff, we are sitting with a bill of almost R4000-00 outstanding for a line that we didn't even have! A bill that, according to Telkom's sales pitch, we shouldn't have as we didn't have service. A bill that Telkom now have blacklisted me on as they cannot get it sorted out, and every call center person I talk to is a robot as they all say the same thing, "this will be escalated and a manager will contact you" EVERY TIME! And it is never escalated, and in nine months I have not yet received a call from any manager This is now causing issues with me growing by own little business, a private school for special needs children, as no bank or approved financial institute will look at me because of Telkom. So I would like to close this message by saying thank you to Telkom for being the most ******** and useless company in South Africa I would like to thank the following for their "so-called-involvement" in sorting this matter

********** ********** ********** ********** **********

And the countless call center idiots that are unable to think for themselves and actually take a few minutes out of their VERY busy days to sort out a customer complaint.