!9 days without service

On the 19 Feb i reported our cables in the area had been ****** they insisted that our line be tested which took 3 days (what they testing i have no idea) then 21st feb the tech came and confirmed it was ****** cables since then i have spent over R800 airtime trying to get answers as to when the line ill be fixed... wed i get a sms to say that the problem would be fixed the 5th march today is the 7th still nothing.. on the 5th i phoned in they said hey guarantee its being worked on we will have a line by the evening on the 6th still nothing i call in again and get told they still working on it then in the afternoon i call and the lady in the call centre says they still assessing whether to install new cables or not due to it being a high risk area apparently<br> <br> so can someone give me an answer as to when my issue is going to be resolved <br> <br> also we requested someone come out to signal test for lte smartbroadband uncapped that was two weeks ago still nothing???<br> 4 supervisors have told me they will call me back not one has and numerous of the call center agents have put down on me after saying there is nothing they can do<br> ref 2CTK190216