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Beverley M
1 reviews | Active since Jul 2011
29 Dec 2017, 08:29
9 Days without internet service
Our Telkom adsl line has been down for 9 days now. We gave looked numerous faults and escalated the matter. We phone Telkom every day. To date, we have still not received any service from telkom. No technician, no call... nothing. This is the second time in a matter of two months that our line has gone down. It appears that Telkom is incapable if offering this service to us but is more than happy to charge us every month. The fault number is ********** 4. Escalation ref no ********** . I have had nothing but trouble with Telkom since getting this "service" a year ago. The worst mistake of my life. Can anyone sort this out?
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Beverley M's updateReviewer Update
02 Jan 2018, 08:29It is now 12 days with no internet. Telkom has not bothered to contact me or even respond on this complaint. So much for customer service. No technician has been assigned to check the problem, the Social media team do not respond to messages. Telkom does not give a damn about its customers but will carry on happily charging full fees for no service. If they can not fix this issue, I will be more than happy to cancel the contract at no penalty to me, as Telkom has breached the contract.
BM
Beverley M's update02 Jan 2018, 08:29
Reviewer Update
It is now 12 days with no internet. Telkom has not bothered to contact me or even respond on this complaint. So much for customer service. No technician has been assigned to check the problem, the Social media team do not respond to messages. Telkom does not give a damn about its customers but will carry on happily charging full fees for no service. If they can not fix this issue, I will be more than happy to cancel the contract at no penalty to me, as Telkom has breached the contract.
BM
Beverley M's updateReviewer Update
03 Jan 2018, 09:57After calling Telkom almost every day for now 13 days. A call centre agent named Shivada told us that no technician will be assigned to us until the Telkom Technical department opens on 11 January 2018. SERIOUSLY!!!!!!! is this a joke? So this is what Telkom calls a service? No surprise that they haven't even bothered to respond to this complaint. I wonder if there are actually any happy Telkom customers out there.... I doubt it.
BM
Beverley M's update03 Jan 2018, 09:57
Reviewer Update
After calling Telkom almost every day for now 13 days. A call centre agent named Shivada told us that no technician will be assigned to us until the Telkom Technical department opens on 11 January 2018. SERIOUSLY!!!!!!! is this a joke? So this is what Telkom calls a service? No surprise that they haven't even bothered to respond to this complaint. I wonder if there are actually any happy Telkom customers out there.... I doubt it.