9 days to respond to a fault.

There are not enough characters available to give the whole story but in summary, I have been battling with my adsl for over 2 YEARS!!! Every time it rains my 4mb connection drops to below 1mb for several days until it dries out (assuming it doesn't rain again). Obviously this is a cable fault but I have logged at least 30 faults and no one ever fixes the issue which would mean replacing the cable, I assume it's too much work. Last week the cable broke completely. I have logged two faults, one for the phone and one for the adsl and after 9 nine days I still do not have either!!! A technician, Aniel, came to have a look and decided it was too hot. He promised to return at 8am the next morning. That was 3 days ago. How ****** difficult is it to install a new 10m cable??? What does one have to do to get service as a paying customer?