9 days of my line beingcompletely down and still no contact from Telkom yet

So around 4 days ago I had written a review a telkom about my line going dead continuously and a technician taking days to come out to me. My land line and Internet connection have been out for the last 9 days now and I have laid around 5-6 complains to Telkoms 10210 number and every single time they said they will sort it out however not once have they contacted me back and I'm still waiting for a technician. Telkom, you are a waste of time, effort and money. I am paying for a service that I cannot use and I am stuck as have no way of receiving calls at home or connecting to the Internet. If you're reading this as a customer, think long and hard before choosing Telkom