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Peter H

1 reviews | Active since Sept 2013

17 May 2018, 09:14

9 days no new emails in my inbox

My client is totaly IT illiterate,so I am writing on his behalf regarding this dismal situation.

He stopped getting emails from 8 may. Password error started at the same time. We got that fixed with a call to tech support, thank you,it was quick, but still no new emails arrived. Sending is fine. Then we found webamail was not working, SESSION EXPIRED, when attempting the credentials. That issue had to go to the back office guys, and a few days later webmail was working, again, thank you. BUT......... the main point is, STILL no emails arriving. They just vanish, with no bounce back.

I call every day, and "we are working on it" and "here is a reference number" is what I get, instead of ,"it is fixed", which is what I need, after 9 days.!!!@!@!!!!!!!!!!

Today for the first time I noticed that the DRAFT folder in webmail has 92 emails from one person to variations of ********** so I am now thinking that this is a case where Telkom shutdown my mailbox due to spam, and now the left hand does not know what the right hand is doing. This actually happened to me as well not too long ago, and it took 10 days to fix.

Why do I have to resort to hellopeter to get action? It is just not right. I dont want to do this. Your reputation is already stinking. Why dont you do something to lift yourselves out of the muck. Be better!

For KGH A.....S

0
Replies (4)
PH
Peter H's update19 May 2018, 10:24
Reviewer Update
11 days now, and I have upped it to two phone calls a day to Telkom call centre, and the same old shyte, yes, the supervisor will call you back in 30 minutes, yeah, right!! Telkom only calls to sell me something. This is beyond belief the most pathetic service ever. What is the use of all the pleasant people at the call centre, providing all these empty promises, that never get fulfilled? Ok, over-exaggerating,sure, but it is still 11 days of no emails arriving in my clients inbox. And the other thing, why is Telkom so secretive? The left hand does not know what the right hand is doing. I am not getting feedback, and am so embarrassed for my client, at this shoddy shoddy service.
PH
Peter H's update23 May 2018, 09:20
Reviewer Update
15 days now no results. This is absolutely abismal service. It is no wonder they are losing customers. It is impossible to speak to a supervisor. It is impossible to get hold of the back office people. Just reference numbers up the yazoo. Friday we are going to a Telkom shop to have the account closed, because this just cannot go on. No **** response from Telkom I see, either. I call it **** because last time this happened I got a reference that resulted in nothing, so, thus, ****. I am known for extreme patience, but there is a limit. And it will be reached on Friday.
PH
Peter H's update28 May 2018, 16:09
Reviewer Update
it is now 20 days with no result in sight. Totally disgusted.
PH
Peter H's update29 May 2018, 09:33
Reviewer Update
21 days no inbox emails, and the Telkom call centre system is broken, because every time I demand to be put through to a supervisor or tier 2 support, then the phone goes dead. Telkom tech support, you need tech support. This is reaching comical proportions