9 days, 3 follow ups, 1 escalation = no response

i reported a fault on the 30th October, between the 30th October and the 6th November i called to follow up on the log and was told a technician would contact me. on the 9th November i called to escalate the issue and was promised that someone would contact me with 48 hours. Still i wait. I call this afternoon to be told all that can be done is for the call center agent to send an email to determine why this hasn't been dealt with!!! i cant be put through to management or a supervisor. <br> <br> I am beyond frustrated with the service that I receive from this company. You are quick to take my monthly fee yet when it comes to sorting out faults you couldnt care less. im busy paying for a service that i havent been able to use in 3 weeks!