8ta terrible service

I tried to renew my contract yesterday. After an hour and a half in the store, I was told that there was no stock of the phone that I wanted. This was after I was initially told that there was stock and all the paperwork done. I tried to get the phone online but the price was different from the store price. After calling the call centre 4 times no one was able to assist me. Ive since ordered the phone from another network and I wont be renewing my contract with 8ta. I had previously expressed admiration for 8tas excellent service. I apparently spoke too soon.