8ta/Telkom - won't refund monies paid

For 3 months in a row my husband accidently paid an old 8ta account, thinking he was paying the Telkom account.He realized this when the Telkom line was cut. After investigation, he realized he used the wrong account details. He called Telkom and they said hehad to sort it out with 8ta. Telkom could see that the inactive account is in credit and that my Telkom land line account is in arrears. He called 8ta in September 2015 and they said that they would transfer the money to Telkom acc that was in arrears. it will take 21 days. He called after 21 days - nothing had been done. They said they would transfer the money back to the account it came from. It has been 21 days - nothing has been done. He called and the agent can see the notes on the case - but no actions. Is this the case with all Telkom/8ta's complaints - they have no process or intention to do anything about it ? CASE NO ***0