1 reviews | Active since Mar 2009
8TA TELKOM MOBILE SLY IN EVERY SENSE OF THE WORD
I HAD A CONTRACT WITH 8TA +- 3 YEARS WITH NO SERVICE PROBLEMS AT ALL,UNTIL I MOVED FROM RUSTENBURG TO LICHTENBURG.I INFORMED THEM THAT I DID NOT GET SIGNAL.THEY SENT OUT A TECHNICIAN TO INVESTIGATE AND HE RESPONDED BY TELLING US THAT THEY WONT BE ABLE TO HELP US BECAUSE TELKOM MOBILE DON'T HAVE ANY SIGNAL IN LICHTENBURG. HE THEN SAID THAT HE WILL REPORT BACK TO MANAGEMENT AND TERMINATE MY CONTRACT BECAUSE OF NON EXISTING SIGNAL.THAT WAS IN NOVEMBER AND THEY STILL DEDUCT MONEY FROM MY BANK ACCOUNT EVER SINCE.AFTER PHONING THEM 3 TIMES IN THE LAST 2 MONTHS.THEY ARGUE WITH ME STATING I MUST PAY A PENALTY FEE OF R800 WHILE I WAS NOT EVEN THE ONE SUGGESTING THAT I MUST CANCEL THE CONTRACT AND AFTER THEY TOLD ME TWICE THAT THEY WILL REIMBURSE ME THE MONEY THEY DEDUCTED FROM MY BANK ACCOUNT FOR THE LAST 3 MONTHS.WHEN THEIR TECHNICIAN TOLD ME THEY ARE GOING TO TERMINATE THE CONTRACT,I PROCEEDED GETTING A CONTRACT WITH MTN...ALL I WANT IS MY MONEY BACK AND TO FORGET ABOUT 8TA AND THEIR DISHONESTY!!!! PS.AND THEY SHOULD CHANGE THEIR WEBSITE BECAUSE IT IS MISLEADING TO THE PUBLIC,SHOWING 3G SIGNAL IN LICHTENBURG WHILE IT IS OTHER MOBILE OPERATORS SIGNALS.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM91769.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM91769.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
