8ta / telkom mobile refund issue for over 2 months

As the subject says, I am trying to get a refund of a silly amount of just over 200. I paid too much on the final payment of the contract that got cancelled by 8ta, as I did not have the final amount, I have been told numerous times that it got escalated and it will be sorted out at a date, and then it never happens. The money is not the issue, its about the principle as I have been passed back and forth numerous occasions about another issue, where I constantly get contradicting information between people in call centre and between call centre and store. my phone bill phoning the call centre is already more than the actual refund.