8ta Telkom give out accounts to *****lent ID holde

In 2013 I was a victim of Identity theft. this person tried to get a cell phone account with Virgin mobile and with Cell C both these service providers were able to contact me - before issuing this ********* with a cell phone and contract. But Telkom 8ta gave this person a cell phone and a contract on my ID number. the person didn't pay and Telkom 8ta have blacklisted me. I wasn't even aware of this until I tried to purchase a property. the purchase of the property fell through because of this I can not get a bond. This all happened last year in November 2014. I have reported a ***** case to Telkom, I have provided them with all the documentation they required, as well as the actual case number of the ***** case and the details regarding this person who stole my identity as well as a letter from SAP advising them that I have been a victim of ****** identity I have had no feed back at all. Every time I call I have to go through the call centre who can only tell me the case is with the ***** department, I cant call the ***** department or the accounts department or anyone other than this call centre. No one can help me. I want to buy a house and I cant because they have listed me in