8TA/TELKOM - DISGUSTING SERVICE!!!!!!!!!!

<p>I went onto the 8ta/Telkom website to do an online application for a contract, which is supposed to be so efficient and convenient, but ended up being a nightmare!!!!</p> <p> </p> <p>I did the application on the 24th Nov 2016, approval was given the 29th and the debit went off the same day. I then got a mail stating that I will receive delivery 5 days after the debit order has gone off. I got another mail on the 29th Nov 2016 saying that I will receive a tracking number for my parcel.</p> <p>2 weeks went by and still no trackin number and no contact from 8ta/Telkom at all. I then called from the morning until 3pm on 9th Dec 2016 (13 Days Later) after 12 calls ranging between 20min - 1h15 waiting period. Eventually got hold of someone and claimed that they will send the tracking number during the course of the day. On Monday 12 Dec 2016 I still got nothing and called again 16 calls later also ranging between 45min-1h30 (Call Ref:TUK ********** 4002) spoke to Zintle Zinakazi when she told me there has been a back log apparently and they have marked my request as urgent because it ran over from the previous month, and promised that I would receive the tracking number during the course of the day. Today is the 14 Dec 2016, and waited on the line again for 47min until someone answered and she couldn't give me a ref number but her name was Nqobile Majozi. She then told me she still doesn't have a tracking number for my order and it’s been 16 Days already!!! I am disgusted with this service, and I then cancelled the contract and demanded my refund and cancellation confirmation, she then told me I have to wait 2-3 weeks for the refund (MY OWN MONEY THAT WAS DEDUCTED SO EASILY) she said I will receive an SMS and I still haven't received anything. I will never tell anyone to go to 8ta/Telkom for a contract or anything at all!!!! I am going to the papers if no one gets back to me after this TODAY STILL. This was supposed to be a birthday gift for my father and this is what happens????!!! PATHECTIC SERVICE!!!!!</p>