AM
AJ M

1 reviews | Active since Feb 2015

01 Jun 2016, 12:56

8TA STRUGGLE TO CANCEL A CONTRACT

<p>AT THE END OF MARCH 2016, WE WENT TO A TELKOM OFFICE AT KOLLONADE PRETORIA TO CANCEL OUR 8TA CONTRACT. THEY INFORMED US THAT IT WILL TAKE 30 DAYS TO DO SO AND THAT WE MIGHT PAY ANOTHER PREMIUM AT THE END OF APRIL. THEY TOOK THE PREMIUM AT THE END OF APRIL. WE AGAIN WENT IN TO TELKOM KOLLONADE AT THE END OF APRIL AND REMINDED THEM TO CANCEL. THEY AGAIN TOOK ANOTHER PREMIUM NOW AT THE END OF MAY. SO IT SOOK THEM TWO MONTHS TO CANCEL A CONTRACT AND FORCED US TO PAY TWO PREMIUMS. SO THIS IS NOT ONLY A 30 DAYS NOTICE BUT 60 DAYS NOTICE</p> <p> </p> <p>SO WE ARE PAYING A PREMIUM FOR A SERVICE FOR TWO MONTHS THAT WE ARE NOT USING.</p> <p>THIS SHOW HOW UNPROFESSIONAL AND *********** THEY ARE. THEY WILL BLEED YOU DRY AS LONG AS THEY CAN GET AN EXSTRA PREMIUM OUT OF YOU.</p>

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Replies (1)
Telkom
Telkom's reply02 Jun 2016, 14:50
Official

Good day AJ Mauer

Thank you for making contact with us. Please e-mail us at *** with your ID number and contact details for our consultants to assist.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team