1 reviews | Active since Jul 2011
8TA REFUSES TO CANCEL SUBSCRIPTION
<p>My 24month subscription ended September 2016. I have sent trought the cancelation form on the 3rd of September 2016. Contacted Telkom & 8Ta in November & December 2016. Also contacted them in January & February 2017. I was contacted by Debt-in as Telkom has handed my account over as they claim I owe them money for Oct, Sep, Nov, Dec 2016 & January 2017. I informed them that I DO NOT owe Telkom any money as I have cancelled my subscribtion but 8Ta REFUSE to cancel this!!!!!</p> <p><br />I HAVE HAD THIS ESCALTED TWICE!! Spoken to a team leader Vivek Dhaya whom promissed me he will call me back.(this was in January) HE HAS NOT CALLED ME!! I am helpless I do not know what to do anymore.... 8Ta refuse to cancel my subscription and in the mean time I AM GETTING A BAD CREDIT RECORD BECAUSE OF 8TA!! I AM SICK AND TIRED OF 8TA AND TELKOMS BAD SERVICE!!!! All I want is my subscription cancelled and my credit record clean!! Can someone please tell me WHO SHOULD I CALL!!! I WILL NEVER EVER IN MY LIFE AGAIN USE TELKOM AND I WILL ADVISE FAMILY AND FRIENDS NOT TO EITHER!!!!</p>
Vusi from Telkom social media called me on 21st of February to confirm witch numbers should be cancelled. She also apologized for the delay and inconvenience caused. I was suppose to receive another call within 72hours, from another person who would have done the actual cancelling of this looooong over due cancelation request. AND GUES WHAT? NO SURPRISE I HAVE NOT RECEIVED ANY CALLS AND ITS STILL NOT CANCELLED!!!!! Its been 120 hours(5 days). Well at least telkom is consistant with there bad and non service delivery....... MAYBE I MUST GO TO THE NEWS PAPERS AND INFORM EVERYBODY OF THIS ABSOLUTE DISGUSTING SERVICE I HAVE BEEN GETTING FROM TELKOM!!!!!
Vusi from Telkom social media called me on 21st of February to confirm witch numbers should be cancelled. She also apologized for the delay and inconvenience caused. I was suppose to receive another call within 72hours, from another person who would have done the actual cancelling of this looooong over due cancelation request. AND GUES WHAT? NO SURPRISE I HAVE NOT RECEIVED ANY CALLS AND ITS STILL NOT CANCELLED!!!!! Its been 120 hours(5 days). Well at least telkom is consistant with there bad and non service delivery....... MAYBE I MUST GO TO THE NEWS PAPERS AND INFORM EVERYBODY OF THIS ABSOLUTE DISGUSTING SERVICE I HAVE BEEN GETTING FROM TELKOM!!!!!