eB
eben B
1 reviews | Active since Jun 2011
27 Feb 2020, 21:37
8ta mobile service is off now for 7 days - countrywide problems. Staty away from 8ta mobile!
My mobile service has been mostly OFF for over a week now - 6days. I have called their helpdesk three times, and on the last time the consultant Akona, a woman cut the call. She did not bother like other service providers to call me back. I called back to report her unwillingness and poor attitude and having the call cut, and spoke to a guy called Azola. I demand to speak to a superviser and he tried to get a hold of Toni, but she was on a call aparently. He duly promised to have her call me back. After 30min I called back and got hold of Toni Venter a lady, supervisor. Asked her why she did not call me back, must I wait further between 22h00 and 23h00 for her to call me someday? She never got the message from Azola guy. Anyway reported my problem and stated its my third call to Telkom to sort this *** out. She took my details promising the techs won't let me wait three days as I have reported it before. Well its two days and f-all happened! It is frustrating and I am paying for non-delivery. DONT USE TELKOM 8TA as they dont have service, and judging by news reports it is all over the country! My reference number for the call to their help desk is ***9. Poor service!!!!!
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Replies (2)eB
eben B's updateReviewer Update
01 Jun 2020, 15:16Spoke to Ntombi Dineo on 22/5/2020, who was friendly and supp**** me with the following fact on my ongoing case. Here is my call history to try and resolve this technical matter to the Telkom 10210 helpline:
- 7 FEB
- 22 FEB
- 23 FEB
- 25 FEB
- 25 FEB
- 4 MAR
- 12 MAR
- 6 APR
- 15 APR
- 27 APR
- 20 MAY
This all involves my issue of 80% of time not being able to call or receive calls.
I told Ntombi the must send the so called technician that will come and sort this, asap. I said they were supposed to send him a long time ago and not wait for lockdown to end, as telecommunications is an essential services, just like we see their colleagues working on their landlines.
Till today, 1 June, no one called me back, or any technician has called me. My phone still has the issue. I am being billed for minutes, on a contract where Telkom is legally bound to provide a service which I can reliably use, but has failed. I want my contract cancelled as they are not assisting me or sorting the problem or even calling me for any arrangements or to follow up. So they are NOT communicating & NOT supplying me my service as per our contract.
The same case number applies as it has never been resolved - ***3.
I told Ntombi the must send the so called technician that will come and sort this, asap. I said they were supposed to send him a long time ago and not wait for lockdown to end, as telecommunications is an essential services, just like we see their colleagues working on their landlines.
Till today, 1 June, no one called me back, or any technician has called me. My phone still has the issue. I am being billed for minutes, on a contract where Telkom is legally bound to provide a service which I can reliably use, but has failed. I want my contract cancelled as they are not assisting me or sorting the problem or even calling me for any arrangements or to follow up. So they are NOT communicating & NOT supplying me my service as per our contract.
The same case number applies as it has never been resolved - ***3.
eB
eben B's update01 Jun 2020, 15:16
Reviewer Update
Spoke to Ntombi Dineo on 22/5/2020, who was friendly and supp**** me with the following fact on my ongoing case. Here is my call history to try and resolve this technical matter to the Telkom 10210 helpline:
- 7 FEB
- 22 FEB
- 23 FEB
- 25 FEB
- 25 FEB
- 4 MAR
- 12 MAR
- 6 APR
- 15 APR
- 27 APR
- 20 MAY
This all involves my issue of 80% of time not being able to call or receive calls.
I told Ntombi the must send the so called technician that will come and sort this, asap. I said they were supposed to send him a long time ago and not wait for lockdown to end, as telecommunications is an essential services, just like we see their colleagues working on their landlines.
Till today, 1 June, no one called me back, or any technician has called me. My phone still has the issue. I am being billed for minutes, on a contract where Telkom is legally bound to provide a service which I can reliably use, but has failed. I want my contract cancelled as they are not assisting me or sorting the problem or even calling me for any arrangements or to follow up. So they are NOT communicating & NOT supplying me my service as per our contract.
The same case number applies as it has never been resolved - ***3.
I told Ntombi the must send the so called technician that will come and sort this, asap. I said they were supposed to send him a long time ago and not wait for lockdown to end, as telecommunications is an essential services, just like we see their colleagues working on their landlines.
Till today, 1 June, no one called me back, or any technician has called me. My phone still has the issue. I am being billed for minutes, on a contract where Telkom is legally bound to provide a service which I can reliably use, but has failed. I want my contract cancelled as they are not assisting me or sorting the problem or even calling me for any arrangements or to follow up. So they are NOT communicating & NOT supplying me my service as per our contract.
The same case number applies as it has never been resolved - ***3.
eB
eben B's updateReviewer Update
14 Oct 2020, 22:34Spoke to a Priscilla on presumedly 8/6/2020 and she booked a technician to come test my phone and sim. He was supposed to come 18 June but failed to show up on the appointed day and meeting time with no warning. Then he came on the 24th and did tests and settings and advised me to do a sim swop at store which I did on 3 July, after which my call ability was restored after many months of paying for a service only working 20% and frustration!
I then spoke to Dumileng/Dumiseng on 3/8/2020 to complain and say I need a refund for my subscription as I had almost no ability to make or receive calls. Case number still ***3. The technical case number is ***3.
On 14 & 15 September I had no Telkom service on my dual sim phone, although my MTN worked fine. Called 180 at 9h30 and spoke to Buyisile for 37min using my other line's PAYG as it is not Telkom free call. She logged the tried helping me on the phone but failed and said I must go for a simswop at the TELKOM store. I went to the store on the 15th at 15h00 and the consultant did something and the service came back, but I was without service for almost two days.
I called customer service again on 25 September speaking to Sipho Hlatshwayo at 11h50 and he very arrogantly and defiantly did not want to listen after explaining to him that my credit request needs to go to a manager. I insisted to speak to a manager and he said he cannot transfer me to one or have one call me. He insisted in loggin a case again otherwise the manager will ask why call was escalated. I refused to open a new case and as a customer demanded to speak to management as this query has been dragging for MONTHS! He kept refusing and said he will email his manager BUSI SIBAMBA - Till today this manager or Sipho Hlatshwayo has not emailed or called me back! Seem they lie about everything.
Somewhere during the early months with this problem just after my simswop, Telkom tried calling me from an 012 number, I missed it as I was busy. These numbers (x2) cannot be called back, they stop, so how could I call them back? When I spoke to on of the consultants they said someone from their made a note to say customer was not answering......***. They could have tried again or they had my alternative number AND my email. But NO attempt was ever made to contact me there. So Telkom just left it there assuming I am happy.
Also when I spoke to a agent along the line above here, they said my case for the credit was open and billing was waiting for tech department to report back...this after several weeks passed?!!
I said also to the consultant at the TELKOM store about my query when I went there the 15th, and he said my case was open due to above. I asked him to get a manager to call me and he 'send' an email, but AGAIN Telkom did NOT call me.
Then I got an email from a lady called C Mnube, who bluntly said in the email credit will not be paid as the line in question was in use. That is poor service she does not have the guts to actually hear my side of the story and what was wrong with the line. I have video clips showing that when a call was initiated, it showed calling but it never rang, nor could people get hold of me 80% of the time. What is more, this woman sent an attachment that I cannot open on my phone or pc, and i have twice rep**** to that email of her and she has completely ignored my request for a pdf file, and to discuss. So C Mncube's manager can call me to explain why this staff member ignores issues.
Tonight 14/10/2020 I have posted this on the Telkom FB Page in messenger in an attempt to see if someone will assist my case that should be open:
''I have a case number ***3 that was closed and I am not happy as my problem was not resolved!! I need the manager for a lady called C Mncube, who sent me a blunt email saying my case is closed and not credit will be given as line was in use in the issue period. She did not even ask what was the line issue and just attached a call report in an attachment that neither my phone or pc can open to view. I have rep**** her TWICE to send a pdf file and she has completely ignored me! I need a manager to call me, no emails or replies here, a call so that I can explain the situation and lay a complain against personnel not responding. Everthing typed here is also filed and will be presented to the Consumer Complaints Commission if necessary or to ICASA.''
I am now now longer interested in a credit, nor any free minutes form 8ta. I expect them to cancel my contract without penalties and to allow my number to be migrated.
I then spoke to Dumileng/Dumiseng on 3/8/2020 to complain and say I need a refund for my subscription as I had almost no ability to make or receive calls. Case number still ***3. The technical case number is ***3.
On 14 & 15 September I had no Telkom service on my dual sim phone, although my MTN worked fine. Called 180 at 9h30 and spoke to Buyisile for 37min using my other line's PAYG as it is not Telkom free call. She logged the tried helping me on the phone but failed and said I must go for a simswop at the TELKOM store. I went to the store on the 15th at 15h00 and the consultant did something and the service came back, but I was without service for almost two days.
I called customer service again on 25 September speaking to Sipho Hlatshwayo at 11h50 and he very arrogantly and defiantly did not want to listen after explaining to him that my credit request needs to go to a manager. I insisted to speak to a manager and he said he cannot transfer me to one or have one call me. He insisted in loggin a case again otherwise the manager will ask why call was escalated. I refused to open a new case and as a customer demanded to speak to management as this query has been dragging for MONTHS! He kept refusing and said he will email his manager BUSI SIBAMBA - Till today this manager or Sipho Hlatshwayo has not emailed or called me back! Seem they lie about everything.
Somewhere during the early months with this problem just after my simswop, Telkom tried calling me from an 012 number, I missed it as I was busy. These numbers (x2) cannot be called back, they stop, so how could I call them back? When I spoke to on of the consultants they said someone from their made a note to say customer was not answering......***. They could have tried again or they had my alternative number AND my email. But NO attempt was ever made to contact me there. So Telkom just left it there assuming I am happy.
Also when I spoke to a agent along the line above here, they said my case for the credit was open and billing was waiting for tech department to report back...this after several weeks passed?!!
I said also to the consultant at the TELKOM store about my query when I went there the 15th, and he said my case was open due to above. I asked him to get a manager to call me and he 'send' an email, but AGAIN Telkom did NOT call me.
Then I got an email from a lady called C Mnube, who bluntly said in the email credit will not be paid as the line in question was in use. That is poor service she does not have the guts to actually hear my side of the story and what was wrong with the line. I have video clips showing that when a call was initiated, it showed calling but it never rang, nor could people get hold of me 80% of the time. What is more, this woman sent an attachment that I cannot open on my phone or pc, and i have twice rep**** to that email of her and she has completely ignored my request for a pdf file, and to discuss. So C Mncube's manager can call me to explain why this staff member ignores issues.
Tonight 14/10/2020 I have posted this on the Telkom FB Page in messenger in an attempt to see if someone will assist my case that should be open:
''I have a case number ***3 that was closed and I am not happy as my problem was not resolved!! I need the manager for a lady called C Mncube, who sent me a blunt email saying my case is closed and not credit will be given as line was in use in the issue period. She did not even ask what was the line issue and just attached a call report in an attachment that neither my phone or pc can open to view. I have rep**** her TWICE to send a pdf file and she has completely ignored me! I need a manager to call me, no emails or replies here, a call so that I can explain the situation and lay a complain against personnel not responding. Everthing typed here is also filed and will be presented to the Consumer Complaints Commission if necessary or to ICASA.''
I am now now longer interested in a credit, nor any free minutes form 8ta. I expect them to cancel my contract without penalties and to allow my number to be migrated.
eB
eben B's update14 Oct 2020, 22:34
Reviewer Update
Spoke to a Priscilla on presumedly 8/6/2020 and she booked a technician to come test my phone and sim. He was supposed to come 18 June but failed to show up on the appointed day and meeting time with no warning. Then he came on the 24th and did tests and settings and advised me to do a sim swop at store which I did on 3 July, after which my call ability was restored after many months of paying for a service only working 20% and frustration!
I then spoke to Dumileng/Dumiseng on 3/8/2020 to complain and say I need a refund for my subscription as I had almost no ability to make or receive calls. Case number still ***3. The technical case number is ***3.
On 14 & 15 September I had no Telkom service on my dual sim phone, although my MTN worked fine. Called 180 at 9h30 and spoke to Buyisile for 37min using my other line's PAYG as it is not Telkom free call. She logged the tried helping me on the phone but failed and said I must go for a simswop at the TELKOM store. I went to the store on the 15th at 15h00 and the consultant did something and the service came back, but I was without service for almost two days.
I called customer service again on 25 September speaking to Sipho Hlatshwayo at 11h50 and he very arrogantly and defiantly did not want to listen after explaining to him that my credit request needs to go to a manager. I insisted to speak to a manager and he said he cannot transfer me to one or have one call me. He insisted in loggin a case again otherwise the manager will ask why call was escalated. I refused to open a new case and as a customer demanded to speak to management as this query has been dragging for MONTHS! He kept refusing and said he will email his manager BUSI SIBAMBA - Till today this manager or Sipho Hlatshwayo has not emailed or called me back! Seem they lie about everything.
Somewhere during the early months with this problem just after my simswop, Telkom tried calling me from an 012 number, I missed it as I was busy. These numbers (x2) cannot be called back, they stop, so how could I call them back? When I spoke to on of the consultants they said someone from their made a note to say customer was not answering......***. They could have tried again or they had my alternative number AND my email. But NO attempt was ever made to contact me there. So Telkom just left it there assuming I am happy.
Also when I spoke to a agent along the line above here, they said my case for the credit was open and billing was waiting for tech department to report back...this after several weeks passed?!!
I said also to the consultant at the TELKOM store about my query when I went there the 15th, and he said my case was open due to above. I asked him to get a manager to call me and he 'send' an email, but AGAIN Telkom did NOT call me.
Then I got an email from a lady called C Mnube, who bluntly said in the email credit will not be paid as the line in question was in use. That is poor service she does not have the guts to actually hear my side of the story and what was wrong with the line. I have video clips showing that when a call was initiated, it showed calling but it never rang, nor could people get hold of me 80% of the time. What is more, this woman sent an attachment that I cannot open on my phone or pc, and i have twice rep**** to that email of her and she has completely ignored my request for a pdf file, and to discuss. So C Mncube's manager can call me to explain why this staff member ignores issues.
Tonight 14/10/2020 I have posted this on the Telkom FB Page in messenger in an attempt to see if someone will assist my case that should be open:
''I have a case number ***3 that was closed and I am not happy as my problem was not resolved!! I need the manager for a lady called C Mncube, who sent me a blunt email saying my case is closed and not credit will be given as line was in use in the issue period. She did not even ask what was the line issue and just attached a call report in an attachment that neither my phone or pc can open to view. I have rep**** her TWICE to send a pdf file and she has completely ignored me! I need a manager to call me, no emails or replies here, a call so that I can explain the situation and lay a complain against personnel not responding. Everthing typed here is also filed and will be presented to the Consumer Complaints Commission if necessary or to ICASA.''
I am now now longer interested in a credit, nor any free minutes form 8ta. I expect them to cancel my contract without penalties and to allow my number to be migrated.
I then spoke to Dumileng/Dumiseng on 3/8/2020 to complain and say I need a refund for my subscription as I had almost no ability to make or receive calls. Case number still ***3. The technical case number is ***3.
On 14 & 15 September I had no Telkom service on my dual sim phone, although my MTN worked fine. Called 180 at 9h30 and spoke to Buyisile for 37min using my other line's PAYG as it is not Telkom free call. She logged the tried helping me on the phone but failed and said I must go for a simswop at the TELKOM store. I went to the store on the 15th at 15h00 and the consultant did something and the service came back, but I was without service for almost two days.
I called customer service again on 25 September speaking to Sipho Hlatshwayo at 11h50 and he very arrogantly and defiantly did not want to listen after explaining to him that my credit request needs to go to a manager. I insisted to speak to a manager and he said he cannot transfer me to one or have one call me. He insisted in loggin a case again otherwise the manager will ask why call was escalated. I refused to open a new case and as a customer demanded to speak to management as this query has been dragging for MONTHS! He kept refusing and said he will email his manager BUSI SIBAMBA - Till today this manager or Sipho Hlatshwayo has not emailed or called me back! Seem they lie about everything.
Somewhere during the early months with this problem just after my simswop, Telkom tried calling me from an 012 number, I missed it as I was busy. These numbers (x2) cannot be called back, they stop, so how could I call them back? When I spoke to on of the consultants they said someone from their made a note to say customer was not answering......***. They could have tried again or they had my alternative number AND my email. But NO attempt was ever made to contact me there. So Telkom just left it there assuming I am happy.
Also when I spoke to a agent along the line above here, they said my case for the credit was open and billing was waiting for tech department to report back...this after several weeks passed?!!
I said also to the consultant at the TELKOM store about my query when I went there the 15th, and he said my case was open due to above. I asked him to get a manager to call me and he 'send' an email, but AGAIN Telkom did NOT call me.
Then I got an email from a lady called C Mnube, who bluntly said in the email credit will not be paid as the line in question was in use. That is poor service she does not have the guts to actually hear my side of the story and what was wrong with the line. I have video clips showing that when a call was initiated, it showed calling but it never rang, nor could people get hold of me 80% of the time. What is more, this woman sent an attachment that I cannot open on my phone or pc, and i have twice rep**** to that email of her and she has completely ignored my request for a pdf file, and to discuss. So C Mncube's manager can call me to explain why this staff member ignores issues.
Tonight 14/10/2020 I have posted this on the Telkom FB Page in messenger in an attempt to see if someone will assist my case that should be open:
''I have a case number ***3 that was closed and I am not happy as my problem was not resolved!! I need the manager for a lady called C Mncube, who sent me a blunt email saying my case is closed and not credit will be given as line was in use in the issue period. She did not even ask what was the line issue and just attached a call report in an attachment that neither my phone or pc can open to view. I have rep**** her TWICE to send a pdf file and she has completely ignored me! I need a manager to call me, no emails or replies here, a call so that I can explain the situation and lay a complain against personnel not responding. Everthing typed here is also filed and will be presented to the Consumer Complaints Commission if necessary or to ICASA.''
I am now now longer interested in a credit, nor any free minutes form 8ta. I expect them to cancel my contract without penalties and to allow my number to be migrated.